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Don't have time to chat but want to ask a question about accessibility? Do you have a question about a project or problem we're working on for you? Feel free to post your question in The Technology Overlay Service Portal.

The Technology Overlay uses Jira Service Management, to easily receive, track, manage, and resolve requests from customers. Customers can send requests by email, a customizable help center, and an embeddable widget. Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place. It keeps your team on track with goals as well as service level agreements.

Jira Service Management is built on the Jira platform and is designed to bring IT, development, operations and business teams closer together with a variety of features that emphasize collaboration at speed.

Overview

How work appears

Customers submit service requests through a portal, an embeddable widget, or via email or APIs.

How work is tracked

Your accessibility specialist works on your requests. These requests are tracked as issues in a queue. Issue progress is set up by a workflow that can include steps like In progress or Needs approval.

How work is reduced

The Technology Overlay leverages the power of Atlassian’s product Confluence to set up a knowledge base to help with your project. Knowledge base articles appear on your portal and customers can help themselves before reaching out for live help.